Dear Valued Customers and Partners,
Thank you very much for your loyal patronage and support over the years. We deeply appreciate the relationships we have built with all of you.
Please be advised that OSADA, INC. (USA) will officially cease all business operations and dissolve the corporation, effective June 30, 2026.
Important Notice Regarding Product Support:
Following our closure, aftersales support, including product warranties and repair services, will be transitioned to and handled directly by our manufacturing company, Osada Electric Co., Ltd. (Japan).
Support Service Period & Deadlines:
This transitioned support service will officially commence on July 1, 2026, and remain available through October 31, 2027. However, please note that the final deadline to submit new repair requests or service inquiries is June 30, 2027. No new requests will be accepted after this date.
Following our closure, aftersales support, including product warranties and repair services, will be transitioned to and handled directly by our manufacturing company, Osada Electric Co., Ltd. (Japan).
Support Service Period & Deadlines:
This transitioned support service will officially commence on July 1, 2026, and remain available through October 31, 2027. However, please note that the final deadline to submit new repair requests or service inquiries is June 30, 2027. No new requests will be accepted after this date.
How to Request Warranty and Repair Services
For repair requests or inquiries after June 30, 2026, please proceed to the official Global Support Page of Osada Electric Co., Ltd. (Japan) via the link below. All inquiries and service requests must be submitted through this online portal.
Product Support & Repair Eligibility List
Support eligibility and spare parts availability vary depending on the product model. Please check the table below to see if your product is supported.
| Product Group | Model Name | Status | Remarks |
|---|---|---|---|
| Units | EXL OSI-2, EXL-M40, OE-W10, OE-F15, ENDEX XV | Supported | Both warranty repairs and paid repair services are available. |
| Surgical Micromotors | SM1 | Supported | Both warranty repairs and paid repair services are available. |
| Surgical Handpieces | SH26, SH28, SH29, SH31, SH42 | Supported | Both warranty repairs and paid repair services are available. |
| Lab Micromotors | L12M | Supported | Both warranty repairs and paid repair services are available. |
| Lab Handpieces | LHP-12 | Supported | Both warranty repairs and paid repair services are available. |
| Ultrasonic Handpieces | SE-10, SE-15 (including hose assembly) | Supported | Both warranty repairs and paid repair services are available. |
| Units | XL-030, XL-230, XL-S30, XL-30W, Pedo-30W, OE-50, ENDEX, ENDEX PLUS | Not Supported | Discontinued. Repair parts can no longer be provided. |
| Surgical Micromotors | LVS, LVSA, MCS8, MCC8 | Not Supported | Discontinued. Repair parts can no longer be provided. |
| Surgical Handpieces | SH41, CS132, CS031, CH07 | Not Supported | Discontinued. Repair parts can no longer be provided. |
| Lab Micromotors | L5M, MCC6, LVS | Not Supported | Discontinued. Repair parts can no longer be provided. |
| Lab Handpieces | LHP-6, LHP-11, LHPM | Not Supported | Discontinued. Repair parts can no longer be provided. |
| Ultrasonic Handpieces | SE-05 | Not Supported | Discontinued. Repair parts can no longer be provided. |